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I. Online Shopping
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| The first step in online shopping is finding what you want to purchase. Luckily, the Internet provides shoppers with unlimited resources to compare products, find the one that is best for them, find the best price on it, check the retailer’s reliability and then purchase the item. (If you already know what you want to buy, feel free to skip to the next section. Otherwise, read on).
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A. Product Reviews
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The Web is filled with reviews of nearly every product available. Many sites even offer side-by-side comparisons of similar products so you can pick the one that works best for you.
Why do these sites spend so much time and effort reviewing products for you? Many user-generated review sites exist, but most are motivated by profit. There is a lot of money to be made in reviewing – and then selling -- consumer products.
Many of these sites offer price comparisons (like price comparison shopping engines, discussed later), after the product reviews, so you can immediately buy the product after you discover what you want. Other sites may not offer price comparisons, but will have links to a couple of major retailers offering that product. Search Tip: If you want a broader selection of reviews, enter “review” along with the product description in your search engine.
(Note to business owners: If you have a Web site selling products, consider adding product reviews to your site. Product reviews are full of content that will result in higher search engine rankings and greater customer traffic. See Level 4.)
There are four major types of review sites and most offer options to later purchase the product.
- Professional reviews: These sites have professional testers who use products in lab environments and compare them against industry standards, often grading products on a scale of 1 to 10 and highlighting recommended products. One major advantage to these sites is that you can review products by very general categories, or by desired features, even if you have no specific models in mind. The C|Net site often reviews products before they are released onto the general market, and updates its reviews whenever new versions of the product are released.
- User reviews: Sometimes products test well in a lab, handled by experts, but don't do as well in real life. These reviews are written by consumers like you. Epinions, the original user opinion site, has reviews about everything, from motorcycles to MP3 players to Miami beaches. Epinions reviews may be found on their Web site or on SuperPages.com.
- Site reviews: Once the Web's largest retailer, Amazon.com, offers a tremendous collection of user reviews for every product it offers, as well as numerous descriptions. Like several other shopping sites, Amazon encourages users to review products, and recognizes power reviewers.
- Vertical reviews: For some items, generic review sites don't give enough information. A vertical review site deals with only the type of product you are considering purchasing. Steve's Digicams is the perfect example of a vertical review site. It offers all the information you could ever want when comparing and rating Digital Cameras.
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B. Price Comparison Engines
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| OK, so you've found what you want to buy - so how much should you pay? A price comparison engine, or a shopping engine, searches different retailers for prices on a specific product. Many shopping engines also list different products within a certain category, and the range of prices you can expect at different retailers. Some engines can even compute shipping costs based on your ZIP code.
One of the best price comparison engines, available through SuperPages.com, is Shopping.com (formerly Dealtime). It is the oldest and most comprehensive shopping engine available. The site offers user reviews and rankings for products and user reviews and ranking for merchants. It even breaks those rankings down into different aspects of a business, like customer service and on-time delivery. Shopping.com can compute your total costs include shipping and handling, and offer an extra discount in the form of cash back to registered users.
A nice feature of Shopping.com is the ability to search by feature (like digital cameras with at least 3 megapixels), and review different products and the range of prices for them at different retailers. Shopping.com also offers guides and lists for the undecided shopper.
You can also use the regular search engine and enter the exact make and model of the product you want (i.e., "Canon A75" instead of "digital camera"). This will return a large number of listings that will probably include price.
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C. Reputable Retailers
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| Now that you've found the best price, it's time to make sure the seller is reputable. If you trust a business' offline (brick & mortar) presence, like Sears or Staples, you'll probably trust their online presence as well. But if the seller is unfamiliar to you, you can look for ratings by their actual customers.
BizRate and ResellerRatings both offer extensive customer reviews of nearly every online merchant. BizRate focuses more on the bigger merchants, while ResellerRatings rates smaller online stores.
The Better Business Bureau online will list any complaints customers may have had against a merchant. But seeing the BBB seal on a site is not enough! That seal is purchased from the BBB, so check the BBBOnline.org site to see if any complaints have been filed against the merchant.
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D. Online Auctions
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| The thrill of competitive bidding, plus the chance to buy products for a fraction of their cost, have made online auctions very popular. Remember, though, that you are dealing with individuals or small businesses. Your product may not ship immediately, may not include any customer service and may not be returnable. Read the product descriptions very carefully and e-mail the seller with any questions before you bid. Most online auction houses also include a ranking and review system for members.
Some well-established online auctions include:
- eBay, available at its own site or through superpages.com, is by far the largest online auction house. You can find almost any product on eBay, bidding or using the "Buy It Now" option if the price is right. Make sure to check feedback on the seller before you bid on an item. Don't forget that shipping costs are added to your final bid, and that many sellers cannot ship internationally. When you become comfortable with eBay, you can get some great deals here.
- uBid, BidZ and Overstock Auctions are smaller than eBay. Because fewer people bid on these sites, you can often find excellent prices. However, there are fewer sellers and product selection is not as vast as eBay.
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E. Smaller Online Sellers
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| You can also purchase goods directly from individuals or small businesses with online marketplaces. Again, read the descriptions carefully and contact the seller with any questions. Make sure you know what condition the product is in before you buy it.
Here are some examples of smaller places you can shop:
- In addition to hosting auctions, eBay provides virtual storefronts for active members. Products in these stores can either be bought at auction or a set price.
- Amazon offers the option of purchasing items from other sources. Search for the product you want and select it. Underneath, there is a line that reads "Used & new from (price)," which lists the condition of the item and who is selling it. These items do not qualify for Amazon shipping promotions.
- CraigsList is like a national bulletin board. Organized around major U.S. cities, members offer everything you could want for sale. There are no fees to list products and no shipping costs (you pick the item up), but relatively few products are available when compared to the giant selling sites.
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F. Coupon Clicking & Other Ways to Save
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Many online retailers offer coupons that further discount the price of your product or reduce shipping costs. Coupons can be found at deal sites such as Fatwallet or at coupon collecting sites like CoolSavings. You can find additional coupons through the search engine by searching for the retailer name and the word "coupon."
- You can save more money by shopping through a cash-back site. By using a link from one of these sites to the retailer where you plan to make a purchase, you are refunded a percentage of the purchase price. Shopping.com (provided by SuperPages.com) offers a cashback program for its users.
- You can also save money on certain products with rebates from the manufacturer. Search for rebates at RebatesHQ and WheresMyRebate.
- Deal forums are another way to save some extra money before you purchase. Search for your product in the forum, and read what the forum members recommend to save even more money. Check out sites like Fatwallet and AnandTech.
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G. Paying for Your Purchase & Personal Security
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You want to make sure the seller gets your money, but you also want to be protected from fraud and identity theft. Here's an evaluation of different payment methods available:
- Cash: NEVER send cash through the mail! There is too great a potential for the money to be intercepted or the seller to claim it never arrived.
- Money orders: For several years, most eBay transactions were settled with money order payments. These are more secure than cash and provide a paper trail of their purchase and redemption. However, they must be physically delivered to the recipient, usually by mail.
- Checks: Some sellers will accept personal checks, but many more don't -- or require that they clear your bank before the item is shipped. Like money orders, they also provide a paper trail but must be physically delivered. However, if need be, you can stop payment on a check before it is cashed.
- Credit Cards: Provide excellent records but not all merchants accept them. Payment is immediate; you usually can provide the account number, expiration date and billing address over the phone or on a secure site. Make sure the transaction uses Secure SSL. Look for a padlock icon on the bottom right side of your browser. Check to see of it is verified by a third-party like Verisign. In many cases, the card companies limit your liability for fraudulent transactions.
- Escrow: Usually used for transactions exceeding $500, escrow requires the money to be held by a third-party service. They should be subject to the same scrutiny you give the seller.
- Wire Transfers: Bank-to-bank transfers put the money directly in the seller's account, but can be hard to recover in the event of fraud. Instant cash wire transfers, such as MoneyGram and Western Union, are not traceable and could be used in fraudulent transactions.
- PayPal, BidPay, etc.: These instant payment services have become extremely popular because of their speed and convenience. You can send money from your bank account or a credit card. These services require both parties to be registered with them, providing an extra level of security. However, some sellers don't like the fees they charge.
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H. Additional Shopping Tips
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In addition to being the fastest way to shop, the Internet provides instant access to a wealth of information about the seller, the product and the transaction. Take the time to research your purchase.
- You should be aware of payment options (see above), shipping & handling charges (fixed rate or dependant on weight/zone) and return/exchange/refund policies (Is there a time limit? Who pays return shipping? etc.).
- Once you complete a transaction, you should print and keep a copy of all receipt or purchase information. In most cases, the seller's site will provide a printable page. If not, tell your printer to capture everything on your screen.
- Finally, be aware of each site's privacy policy. Some sites sell your information to other businesses! This is usually divulged in fine print under "Privacy Policy."
- If you have any questions, ASK before you BUY.
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